All posts by : coat_adminx

Tendra Technical Services has completed the acquisition of Coat Facilities Group Ltd, a provider of integrated facilities management services, as it continues to build a national technical services platform across the UK built environment. Financial terms of the transaction have not been disclosed.

Coat Facilities Group operates as a network of specialist facilities management businesses, delivering both hard and soft services to a portfolio of high-profile clients nationwide. Based in the West Midlands, the group has established a strong reputation for technical expertise and service quality across the sector.

The acquisition sees Coat join Tendra Technical Services, a newly established group bringing together UK technical services businesses operating across the built environment. Tendra’s platform currently includes The James Mercer Group, Fletchers Engineering Ltd and Coat Facilities Group Ltd. The group’s strategy centres on combining regional strength with national scale, supported by shared operational capabilities, best practice and targeted acquisitions.

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FM provider, Coat Facilities Group, has bolstered its senior management teams as part of its ambitious growth plans.

Recently acquired by Tendra Technical Services, Coat comprises of five companies, each specialising in a specific area of facilities management. The group aims to scale its revenue by 100 per cent within the next five years, and to that end has recruited two additional managers and promoted five existing team members to higher leadership positions.

Having worked within Coat for almost seven years, Luke Yates has been announced as the new Managing Director at Diamond Facilities Support. Established in 2010, Diamond was the first business launched within the group and provides planned, reactive, compliance and project works services to clients across a range of sectors including hospitality, retail, care and education.

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Leading facilities management provider Coat Facilities Group has strengthened its senior teams as part of its ambitious growth plans.

Recently acquired by Tendra Technical Services, Coat comprises of five companies, each specialising in a specific area of facilities management. The group aims to scale its revenue by 100% within the next five years, and to that end has recruited two additional managers and promoted five existing team members to higher leadership positions.

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Skills shortages, spiralling wage costs, energy price hikes…and the growing promises and threats created by Al. Yet somehow business leaders press on with guarded optimism about the opportunities ahead.

Insider convened its first Directors Summit, where we brought together leaders from radically different sectors – from funerals and facilities management to manufacturing and marketing – to look at what shared challenges and prospects they face, and to reveal of the solutions and strategies they’ve developed to not only survive, but thrive.

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Adam Atkins, Group Chief Executive at Coat Facilities Group, looks at ongoing challenges with recruitment in FM, why the sector needs to take clear action to address them and provides some insight into key solutions. 

The future of the facilities management industry depends on a steady influx of new talent which can be honed to produce the leaders of tomorrow, alongside the retention of already skilled staff trained to provide the very best service. Yet there are ongoing challenges which see FM leaders struggling to recruit into vacant roles; there are no overnight fixes, but it is clear that the sector as a whole must act now to salvage the situation and ensure continuity, compliance and competence are maintained and that the standard of service provision does not decline.


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Continued success for FM service providers means grappling with an increasingly complex environment.

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Technology has undoubtedly left its mark on every industry across the globe – and facilities management is no different. With continuous advancement, FM leaders have had to adapt and upskill to keep pace with the tech tools and processes reshaping the sector.

Here, Adam Atkins – Group CEO of Coat Facilities Group – reflects on the changes he’s seen throughout his extensive FM career, and the advantages and challenges of adopting technology within the industry.

What have been the biggest technology‑led changes you’ve seen within the FM industry over the years?

One of the biggest transformations has of course been the switch from paper to platforms. The laborious task of keeping track of every project, task and change no longer requires a meticulous filing system but can be accessed at the touch of a button from any location across the country.

This has elevated how teams operate, enabling a truly mobile workforce without compromising on the constant communication needed between head office and those out in the field. And, of course, we have seen data become intrinsic to the work we undertake. While experienced FM leaders will still use their experience and knowledge to inform decisions, it’s transformational to be able to capture and access both real‑time and historic data, allowing us to predict trends and mitigate against future challenges much more easily.

It’s not just about how FM providers utilise this technology, we have also upskilled our workforce so that we can integrate new tech (like the Internet of Things and connected assets) into the buildings that we manage. Smart tools allow for much more security than ever before and provide peace of mind for owners – it’s also something those looking at residential or commercial buildings will often have on their checklist of requirements now too.

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Coat Facilities Group has appointed Robert Wollerton as Group Business Development Manager as the company targets its next phase of expansion following its recent acquisition.

The West Midlands-headquartered FM specialist, which operates nationwide, said Robert will lead sales and commercial activity across all five of its brands as it pursues ambitious growth plans, including a target to scale revenue by over 100% within the next five years.

Co-founded by Adam Atkins and Helen Cooper, Coat Facilities Group comprises five brands: Diamond Facilities Support, Jet Through, Nationwide Roofing Repairs, Nationwide Property Clean and Sanctuary Fire & Security. The group delivers a range of directly delivered services spanning technical maintenance, energy management and security solutions.

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Facilities management isn’t just about ensuring a workplace meets all regulatory requirements – it has a fundamental impact on the people who use the building day-in day-out, meaning its importance far surpasses that of a simple tick box exercise.

Alongside considering morale-boosting initiatives like wellbeing programmes and job benefits, businesses must view good FM practices as a core asset in boosting retention and productivity, especially in a world where budget constraints can mean fewer financial perks are on offer for staff. Managers may be unable to change external factors like the current economic situation, but this only heightens the importance of positive changes they can affect, which will drive up the happiness, motivation and loyalty of employees.

Physical surroundings and productivity
Our physical surroundings are intrinsically linked to our health, as anyone who has been forced to work in unsafe or unsatisfactory conditions can attest. Not only can poor lighting, ventilation or cleanliness levels cause a wealth of symptoms like headaches, fatigue and nausea, air circulation issues can also affect the spread of illnesses around the workplace, and existing conditions like asthma or allergies can also be worsened by the environment around us.

It’s clear how all of these factors can impact work rates, especially when sickness absences rise as a result, and academic studies back up the correlation: almost seven in ten employees report that poor lighting is among the issues which affect their productivity, according to Idox, and The Times reports that optimised workplaces could actually increase productivity by up to 7%.

Forward-thinking businesses will already have realised it is not just about keeping spaces maintained and clean. The design and layout of their headquarters has almost as big an impact: enabling productivity, for example, by providing different spaces for different functions. Incorporating quiet spaces for concentrated work; break out spaces for downtime; and places where teams can come together for collaborative work and meetings acknowledges the wide-ranging needs employees may have to complete all aspects of their job, and increases productivity by ensuring all of those requirements are met.

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West Midlands-headquartered COAT Facilities Group has appointed Robert Wollerton as group business development manager to support the next phase of its growth strategy.

Robert has more than 20 years’ experience across sales and commercial management roles within the air and water hygiene sector and specialist maintenance services. 

His background includes senior positions at Hey Services Group, where he supported growth across cleaning, sealing and maintenance operations.

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